ContactWelltherm Netherlands

Prepare your enquiry when contacting Welltherm

A brief description of your situation helps us assist you more specifically. State which space you want to heat and whether you seek primary heating or supplementary warmth. Provide dimensions, ceiling height and information about insulation and glazing. Also describe the existing heating and when you use the space. You do not need to have chosen a final panel to discuss your enquiry.

A photo or floor plan helps with questions about mounting positions and layout. Show where you sit or work and which wall or ceiling space is available. If you already have a proposal, provide the reference number and which choice is still open. For an existing installation, the article number and a photo of the rating plate are more useful than only a general product name.

Can I ask for advice before choosing a version?

Yes. First describe your heating preferences and the space. We can then discuss options for material, size, output and controls. A preference for glass, metal or a mirror, for example, is welcome, but the desired positioning and heat demand remain part of the assessment. Use request a quotation to provide your project information clearly.

Where do I ask about warranty or an existing product?

For purchase or service questions, preferably contact your product’s seller. Provide the model, purchase details and a clear description of what you experience. If asking HeatXL for product information, include the article code. The conditions and documentation for your specific version matter; a general name or similar product photo is often insufficient.

Can I see panels at the HeatXL address?

Our head office at Spoorstraat 7 in Roosendaal is not a public showroom. To see materials and versions, find a suitable location in the Welltherm dealer network. Contact them beforehand about the products present and visiting options. This prepares a visit that matches what you want to see.

What should I include in a question about connections or controls?

Give the article numbers of the panel, receiver and controls where available. Describe which room the controls serve and what you want to change. A wish for an extra zone is different from replacing a defective component. Also state which manual you use. You do not need to open electrical components for this preparation.

We help address your enquiry at the right level: product choice, a heating proposal, documentation or the service route. In ongoing contact, keep the same project description and reference details so new information relates to your earlier enquiry.