Welltherm ordering and payment

First make a suitable choice

You choose an infrared panel based on more than its appearance. The required output, insulation, mounting position and room usage determine which Welltherm solution fits. Through Welltherm.nl, you request advice or a quotation without obligation. You can include details about the space and indicate whether you seek primary heating or supplementary warmth. An information request is not an order and does not automatically create a payment obligation.

HeatXL supports both private and business enquiries. For a bathroom, the suitability of a specific version may matter; for commercial premises, several panels and controls may be required. We discuss product selection before the order is confirmed. The site currently has no active online shop. You order based on the agreed quotation arrangements or through an independent dealer.

From enquiry to quotation

Describe your space, intended application and any preference for a mirror, glass or metal panel. Dimensions and insulation details help with advice. A floor plan can clarify mounting positions. Share only information needed for the enquiry. We then discuss the version, output, accessories and any additional project preferences.

The quotation states which products and services are offered, the price, validity period and relevant delivery arrangements. Check that the names and quantities match your enquiry. Pay attention to a specific colour, size or personalised image, as a custom version may affect withdrawal rights. Ask for an explanation when part of the quotation is unclear. You do not have to confirm an enquiry made without obligation when the offer does not suit you.

Confirming an order

When you want to order, accept the offer according to the quotation’s instructions. The contract is formed under the applicable terms. Keep the confirmation and check the version, delivery address and quantities. For electronic acceptance, we confirm receipt. Report a discrepancy immediately so we can assess whether correction is still possible before processing or production begins.

When buying from a dealer, you contract with the business named on its quotation and invoice. That dealer confirms the order and determines the applicable payment and delivery arrangements. Our dealer locator helps you find a contact. Inclusion in the network does not mean every dealer has exactly the same stock, prices or payment options.

Which payment method applies?

The payment method and payment period are recorded in the offer or invoice. A bank transfer or another agreed method may be used. Check the payment reference and amount. The terms and conditions describe the standard arrangement when no other valid agreement has been made. A quotation request itself does not require payment.

The product range on welltherm.nl lets you compare products; you cannot place an order or make a payment here. For available products, current retail prices and online ordering, visit infraroodpaneel.nl↗ (Opens in a new tab). For a separate HeatXL project proposal, the arrangements are set out in the quotation or invoice. If you buy from an independent dealer, that seller’s arrangements apply.

Prices, VAT and other costs

For consumers, we state prices including VAT. Additional costs, such as special delivery or an extra service, are explained before ordering. Business offers may state VAT separately, as indicated in the offer. Check the total amount, not just an individual product price. A special version or larger project order may have a different price from a standard model.

A price indication on an information page does not replace a personal quotation. For a limited validity period, the term is stated with the offer. Obvious mistakes are corrected. Have an unclear price explained first; this prevents the selected version differing from your expectations. Statutory rules and the terms and conditions remain applicable to price changes after a contract.

Processing and availability

After confirmation and the agreed payment, we process your order. Stock products can generally be processed more quickly than custom work. The expected period is on your order confirmation. Do you have a desired completion date? Discuss it with us beforehand so we can coordinate the planning.

If a product unexpectedly proves unavailable, we inform you about the situation and discuss the schedule or an alternative. Another model is not ordered without consultation. For delayed deliveries, the rights under the contract and applicable law apply. Keep communications about a change together with the original order confirmation.

Changes, cancellation and confirmations

To change an order, call or email as soon as possible with the order number. If it has not yet been processed, we consider what is possible. Once custom production has started, changes may be limited. If a standard product has already been dispatched, the returns procedure may become relevant. We confirm an agreed change so you know which arrangement now applies.

If an expected confirmation is missing, check your junk-email folder, then contact us. Do not pay again simply because no message is visible yet. We check the order and payment. For help, use info@heatxl.com or 0165 – 714107. Personal advice, clear agreements and a saved confirmation give your Welltherm project a well-prepared start.

Updated on 12 October 2026 · Welltherm.nl / HeatXL infrared heating