Warranty for Welltherm infrared heating

Statutory rights remain the starting point

When you buy a Welltherm panel from HeatXL, the product must conform to the contract. You may expect it to have the agreed characteristics during normal use. If something goes wrong because of a material or manufacturing issue, we assess the appropriate solution. Statutory rights are not limited to a single fixed period for all products: the expected lifespan and circumstances also matter.

An additional Welltherm warranty does not change your statutory rights against the seller. Even after a manufacturer’s warranty period has expired, a statutory claim may still exist. Therefore always let us know what is happening. If you purchased from an independent dealer, first contact that seller; proof of purchase and dealer details help us direct you further if necessary.

Additional manufacturer’s warranty

The applicable Welltherm panels have a five-year additional manufacturer’s warranty under the applicable terms. Thermostats and accessories may have a different period. Consult your item’s documentation and keep the invoice and manual. Your statutory rights also remain in place.

For a warranty enquiry, provide the article code and version. We check which additional conditions relate to your product and purchase. A period for a panel does not automatically apply to the thermostat, receiver, lighting frame or other accessories in the same installation. For a personalised colour or image finish, we also discuss that version’s documentation. You will find the model manuals on our downloads page; older brochures are clearly identified there as historical documentation.

A manufacturer’s warranty may cover specific components or certain defects. We help you complete the request and coordinate it with Welltherm under the applicable additional conditions. This is separate from your seller’s obligations when the product does not conform to the contract. If in doubt, we are happy to explain which route suits your situation.

Which problems can you report?

Examples include a panel that does not heat when correctly connected, an electronic component that fails during normal use or a material defect inconsistent with the expected quality. You can also report an incorrectly supplied product. Describe what you notice, when the problem began and how the product was installed. This allows us to distinguish between a setting, a connection and a possible product defect.

Stop using a damaged or potentially unsafe appliance. Have electrical connections assessed by a qualified installer. Do not open the panel yourself to find the cause: this may be unsafe and complicate the assessment. After your report, we provide specific instructions for checks or returning the product.

Damage outside normal use

A fault caused by an incorrect connection, unsuitable installation, careless transport or your own modifications is not automatically covered by warranty. The same applies to normal wear or damage caused by external events. However, we always examine the relationship between the damage and reported defect. Such a circumstance does not exclude statutory rights without assessment.

Before use, check the installation requirements and suitability for the space. Particularly in bathrooms, the permitted mounting position and electrical protection matter. The specific version’s manual is decisive. General advice on the website does not replace those product instructions.

How to request service

Send your report to info@heatxl.com with your name, contact details, invoice or order number and product name. Include a clear description and several relevant photographs. A photograph of the rating plate can help identify the correct model. Report a defect as soon as you discover it; a consumer report within two months of discovery is timely.

After receipt, we assess the information and request further details if needed. Sometimes a setting can be adjusted; sometimes inspection, a component, repair or replacement is required. For a valid claim, we provide the legally appropriate solution. Send a product only after receiving the correct instructions and return address. Call 0165 – 714107 if you need help gathering the details.

Updated on 12 October 2026 · Welltherm.nl / HeatXL infrared heating